Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

Author: Tapping, Don

Brand: Productivity Press

Edition: PAP/CDR

Features:

• Used Book in Good Condition

Binding: paperback

Number Of Pages: 176

Release Date: 20-02-2003

model number: 9781563272462

Part Number: 9781563272462

Details: Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

EAN: 9781563272462

Package Dimensions: 10.9 x 8.5 x 0.7 inches

Languages: English